FAQ

ORDER QUESTIONS

We ship virtually everywhere across the globe, covering North and South America, Europe, Asia, Africa, Oceania and our home - Australia. We use major, trusted international carriers to ensure your package arrives to your destination safely and securely.

Standard Flat Rate - FREE!

Shipping takes between 8 - 20 business days for delivery (during the busy Christmas season it is quite likely to take the maximum estimated time).

Expedited Shipping (DHL) - from $19.

Express Shipping takes 2 to 8 business days for delivery.

NOTICE: For following countries special shipping conditions apply:

Mexico, India, South Africa, and Kuwait - only standard shipping available, taking 10-29 business days, for $20, for all weights.

Monaco - only standard shipping available, taking 5-10 business days, at $13, for all weights.

Brazil- only standard shipping available, taking 10-29 business days, for $20, max. 2 watches per order.

Of course! Once your order has shipped we will provide you with a tracking number you can use to track your order.

We’re not responsible for any possible duties and taxes that may be applied by customs in the country where your order is shipped to. This will be your responsibility – you may want to contact your local customs offices for information before placing the order. 

Standard shipping will take 8 - 20 business days for delivery.

Expedited shipping will take 2 - 8 business days for delivery.

Please note that the typical order dispatch time is 1 - 5 business days, which may take longer around public holidays. 

Please contact us at hi@dappertime.com – we may be able to immediately give you an estimate of when the timepiece is going to be re-stocked or will pop in an email as soon as the watch is available.

Please get in touch, emailing hi@dappertime.com – we’ll be happy to update you on the order progress and give you a good idea on when your order will be with you.

At DapperTime we’re super-efficient and want you to receive your order as soon as possible. We will try to process and dispatch your order as quickly as we can, which may limit our ability to add items to the initial order or to prevent a package from shipping. Nevertheless, do reach out to us at hi@dappertime.com and we’ll do our best to accommodate your request.

Please contact as at hi@dappertime.com, describing the issue with the product received. Please also attach good quality, close-up photo(s) or videos demonstrating the fault.

We aim to reply to you as soon as we can – this shouldn’t take longer than 24 hours.

PAYMENT QUESTIONS

We accept PayPal and most major Credit Cards.

Our U.S. customers also have the option to select Afterpay at checkout which allows to pay fortnightly over 4 interest-free installments.

We try to show our appreciation to loyal and valued customers by offering the discount coupons. Some of them have unlimited validity, others may be open to use just for a certain time. If not specified, please drop as a line at hi@dappertime.com and we’ll be happy to check that for you. Please note the codes won't be accepted for already discounted items.

RETURN POLICY

For information on returns, please refer to our Returns Page HERE

SOCIALS

Our products are designed to look the best, which is why we primarily focus on the aesthetics of our pieces.  We make it easy for you to wear fine dapper products for a fraction of the price.

We are always thrilled to know our customers are happy! You can leave a review on the product page for the item you purchased. Scroll down the page and find "Write a review" to drops us some love. We would also love it if you choose to like, comment and follow us on social media. Just follow the links in the footer.

Please feel free to spread the news about your experience with DapperTime.

Easy. For a chance to be featured tag us (@dappertime) in your photo wearing your DapperTime product on Instagram. Please also include the hashtags #dappertime and #DTproductname (replace "product name" for the actual product name) - example: #DTGemini / #DTTron

Of course! We’d love to hear from you – please email hi@dappertime.com

You may also apply to our Affiliate Program and earn 20% commission on every order you refer to us.